What is Arvind Udyog’s Free & Easy Returns policy?
We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely headache-free shopping experience.
We assure you that all products sold on Arvind Udyog are brand new and 100% genuine. In case the product you have received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Free & Easy Returns promise has got you covered.
Possible resolution could be Replacement or Exchange.
What is Free Replacement?
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ by the Arvind Udyog, you may request a replacement at no extra cost.
Returns are covered by the 10 Day Replacement Guarantee for Arvind Udyog or the 10 Day Replacement Guarantee for all.
Exchange is subject to availability of stock with the Arvind Udyog.
How do I return an item purchased on Arvind Udyog?
Returns are easy, simply follow these steps
– Contact us and provide Order ID details.
– Customer Support will confirm the return request and will inform you about the pickup process.
– Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
– We do not charge extra for returns and all replacements/pickups are done free of cost.
– Number of days within which return can be initiated is 10 days. You must contact us within the defined period to initiate the return.
– We support Replacement across categories in case of damaged item.
– Customer Support will inform you about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged. In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
– Replacement is subject to availability of stock with the Arvind Udyog. In case a Replacement is not available, Arvind Udyog will refund the amount for the same.
What is the pickup process? Why I have been asked to ship the item?
Once you have requested for a replacement, we will schedule the pickup of the originally delivered product. Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
– We arrange for pickup from most of our customer locations. Its simple. Please follow the instructions you received by email
– In case we can’t pick up the item from your location, you can ship it back to the Arvind Udyog. We will reimburse the shipping charges against the original receipt
– Include all price tags, labels, original packing and invoice along with the product. Pack the item safely to ensure against damage in transit
– Mention the Return ID on the package so that we can acknowledge your return
– Please mention Arvind Udyog’s address as specified in the email notification sent to you
– Do retain the original receipt for the courier charges you have paid, it will be required to reimburse the shipping charges. Also note down the courier tracking id for any future reference
Refund/replacement will be initiated as soon as Arvind Udyog receives the product from you.
I have requested a replacement, when will I get it?
Once a replacement request is created, we send you an email detailing the pickup process as well as provide details about the replacement.
In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is initiated after the originally delivered item is picked up/received.
If you don’t get the return within the promised date, contact us immediately.
I have changed my mind and would like to retain the product. What do I do?
Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.
Can I return part of my order?
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
When are returns not possible?
There are certain scenarios where it is difficult for us to support returns
– Return request is made outside the specified time frame
– Product is damaged because of use or Product is not in the same condition as you received it
– Specific categories like churans.
– Any consumable item which has been used
– Products with tampered or missing serial numbers
What is Arvind Udyog’s Replacement Guarantee?
If you have received a product in a damaged or defective condition or it is not as described, you can return it to get a replacement within 10 days of delivery from Arvind Udyog, or within 10 days of delivery from other Arvind Udyogs.
Please contact us with a replacement request. The item will be recalled and a brand new replacement will be shipped to you, at no extra cost.
In any of the above cases, you can get in touch with our Customer Support for more information
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe.
When the order is cancelled due to some reasons, we will provide 80% refund back to your account from whichever source you have paid.